DANISH DESIGN │ FREE DELIVERY & EXCHANGE │ MADE IN EUROPE

Returns and Exchange

1. Return and Exchange - Danish Orders
NOTE: it is NOT possible to return items purchased on stock sale.

You have a 14-day right of return, from the day you receive your item in the parcel shop. If you return after this, we can unfortunately not accept your return.

NOTE. we are currently experiencing great bustle due to traffic. This can lead to longer response and processing times of returns. You will receive an email as soon as your return is processed.

We recommend that you continue to use tracking number as you have 100% responsibility for the package reaching us. It is not possible to return with DAO. Remember that you must send the package to our address, we do not take out and pick up packages in parcel shops, post office etc.

Always remember to enclose a return slip with name and order number in the package so that we can see that it is from you.

You must report back if you want to return your item. You do this to the email: hello@gritoriginals.com. You will not receive a reply back to your return message.


Exchange:
If you want to exchange, you must enclose in your package what you want to exchange for. However, we can not guarantee that what you want is in stock. We pay for the shipping back to you.
If we have what you want in stock, you will receive a new tracking number per. email, otherwise your order will be refunded as usual. Please note that it is your old order which is updated with a new tracking number. You will not receive the same item again, the e-mail is just information about. tracking no. Exhanges are free of charge, however we reserve the right not to exchange the item if we find signs that the service is being exploited.


WE DO NOT TAKE YOUR PACKAGE RETURN / EXCHANGE IF:

The return deadline of 14 days has been exceeded!
The item (s) are not properly packed and in original packaging.
The item (s) have been perfumed, makeup, been exposed to smoke odor.
Hangtags or marks have been removed or damaged.
Once we have received your returned item, you will receive a message by email - after this, it can take up to 10 working days before you have the amount returned to your account.


2. Return and Exchange - Foreign Orders
NOTE: it is NOT possible to return items purchased on stock sale.

Unfortunately, it is not yet possible to get a return label from us if you have bought from an address that is not in Denmark. You must therefore contact a freight company of your choice and send your package via. the chosen one (It can, for example, be at the post office or similar) You must cover the return costs yourself.

You have a 14-day right of return, from the day you receive your item in the parcel shop or at your address.

You are responsible for your package reaching us and we therefore always recommend that you send with a tracking number! It is very important that you send the package with a tracking number to have an insurance to get your money back. We experience that packages are lost if they are sent as letters and then you are responsible for this!

You must send the package directly to the address, as we do not go out and pick up packages in kiosks, post offices etc.

You must report back if you want to return your item. You do this to the email: hello@gritoriginals.com. You will not receive a reply back to your return message.

CUSTOMS, VAT and OTHER FEES outside the EU: If you have paid customs or other on your order, this will NOT be refunded upon return.

Return address:

GRIT Originals

Folmer Bendtsens Plads 4, 6. th

2200 København N

E-mail: hello@gritoriginals.com

Phone: +45 30 49 73 35

ALWAYS remember to enclose the name and order number in / on the package so that we can see that it is from you, otherwise we do not know where the amount is to be refunded.

Once we have received your returned item, you will receive a message by email - after this, it can take up to 10 working days before you have the amount returned to your account.



REPLACEMENT:
Due to BREXIT, we are unable to exchange goods for the UK. We can therefore only offer to refund your order so that you can place a new one.

If you want to exchange one or more items, you must enclose in your package what you want to exchange for. However, we can not guarantee that what you want is in stock. We pay for the shipping back to you. If we have it in stock, you will receive a new tracking number per. email, otherwise your order will be refunded as usual. Please note that it is your old order which is updated with a new tracking number. You will not receive the same item again, the e-mail is just information about. tracking no.



WE DO NOT TAKE YOUR PACKAGE RETURN / EXCHANGE IF:

The return deadline of 14 days has been exceeded!
The item (s) are not packed properly.
The item (s) have been perfumed, makeup, been exposed to smoke odor.
Hangtags or marks have been removed or damaged.